Cancellation & Refunds

When you enroll in a course of study, you reserve a place for yourself, which cannot be made available to another student until you officially withdraw.  Since classroom space is limited to allow for maximum efficiency in training, it is important that you notify the Director immediately if you cannot attend a scheduled start class.

A full refund will be made to any student who cancels the enrollment contract within 72 hours (until midnight of the third day excluding Saturdays, Sundays, and legal holidays) by certified letter after the enrollment contract is signed by the prospective student.

1. Refund computations will be based on the program time expressed in clock hours.

2. The effective date of termination for refund purposes will be the earliest of the following:

the last date of attendance; or the date of receipt of written notice from the student

3. If tuition and fees are collected in advance of entrance, and the student does not enter school, not more than $100.00 shall be retained by the school.

4. If the student fails to enter the program, withdraws, or is discontinued at any time before completion of the program, the student will be refunded the pro rata portion of tuition, fees, and other charges that the number of class hours remaining in the program after the effective date of termination bears to the total number of class hours in the program.

5. A full refund of all tuition and fees is due in each of the following cases:

(a)   an enrollee is not accepted by the school

(b)   if the program of instruction is discontinued by the school and this prevents the student from completing the program; or

(c)   if the student’s enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or misrepresentations by the owner or representatives of the school.

6. REFUND POLICY FOR STUDENTS CALLED TO ACTIVE MILITARY SERVICE

A student of the school or college who withdraws from the school or college as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect on of the following options for each program in which the student is enrolled:

(a)   if tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal;

(b)  a grade of incomplete with the designation “withdrawn-military” for the courses in the program, other than courses for which the student has previously received a grade on the student’s transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or

(c)  the assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has:

(1)   satisfactorily completed at least 90 percent of the required coursework for the program; and

(2)   demonstrated sufficient mastery of the program material to receive credit for completing the program.

7. Refunds will be totally consummated within 60 days after the effective date of termination.

Complaint Policy

• The school has a certificate of approval from the Texas Workforce Commission to operate a career school in the state of Texas(school # S0912).

• The schools' programs are approved by Texas Workforce Commission, and other Texas state agencies such as Texas Alcoholic Beverage Commission.

• Students must address their concerns about the school or the educational program by following the grievance process outlined in the school's catalog.

• Students dissatisfied with the school's response to their complaint can file a formal complaint with Texas Workforce Commission, as well as with other relevant agencies.

• Information on filing a complaint with Texas Workforce Commission can be found on it's Career Schools and Colleges website at http://csc.twc.state.tx.us/.